Whilst every care is taken to ensure that descriptions and prices are correct, and that surfaces and colours portrayed in photographs give as faithful a representation as possible, small variations in texture and/or shade between batches of our real leather boxes can occur. As they are handmade and coloured using environmentally friendly dyes, such differences are to be expected and should not be regarded as faults. Also, colours rendered by individual screens can differ considerably, depending on settings.
BC Enterprises is not VAT registered.
If any product does not meet your expectations, please return it to us, unused and in the original packaging within 7 days. We will either refund your money or replace the item, at your choice.
Please note that when sending a return, the parcel is your responsibility until it reaches us. We recommend that you ask your Post Office for proof of posting (free of charge) and that you send all silver or gold by Special Delivery.
We regret that we cannot accept returns of personalised items unless faulty.
This guarantee is in addition to your statutory rights.
DELIVERY & PAYMENT
Please see How to Order